5 Best Astronomy Laser Pointers in 2020.5 Best Astronomy Observing Chairs in 2020.(THIS APPLIES ONLY TO SHOES, BOOTS AND WORK BOOTS) SHOE CHANGES ARE NOT MADE.What it projects: the night sky, stars, and moon Money is not refunded if the shoe is used. If you use a postage-paid return label, we will deduct shipping costs from the total refund amount.Īll of the above applies, also if you want to make a return of footwear because you ordered the wrong size, you no longer need it, it is not the color you expected or for some other reason, only 70% of your payment will be refunded and it will not be reimburse shipping. Note: If the reason for returning the product is not because it arrived damaged, defective or incorrect, we will not reimburse you for the shipping costs or any other services related to your order We will only refund the amount of the product. They are exempt from return: Some health and personal care items. Any item that is returned more than 30 days after delivery. We do not offer refund and/or exchange for any item that is not in its original condition, is damaged, or is missing a part for reasons not due to our error. We only replace items if they are defective or damaged. The item must be in the original packaging. Second-hand products must not show any additional damage or signs of use. Therefore, new products must be returned new, unused and complete. The products must be returned in the same state in which you received them. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. We offer refund and/or exchange within the first 15 days of receiving the product. If you no longer want the product, you do not need it, you made a mistake in the size, color, or model, only 50% of your purchase will be refunded. No changes or returns of footwear are made, except if the footwear has a manufacturing defect, incorrect sizes have been sent or a different model has been sent. Firefly Store Solutions gets billed for this and cannot absorb this cost for you.ĭAMAGED MERCHANDISE: MUST BE REPORTED WITHIN 15 DAYS OF RECEIPT (CARRIERS WILL NOT HONOR CLAIM AFTER 15 DAYS). You will be charged for the return shipping cost, as well as the original freight amount on the invoice if this happens. Customer is responsible for all shipping charges on returns (outgoing & incoming). Factory Return Policies will apply.įor your protection, we recommend you use an insured courier with an available tracking method for returning packages to us. If any item from your order was drop-shipped from another vendor, please contact Customer Service for assistance. Special or custom orders, close-outs and used items are not returnable. Any defective items received must be reported within 30 days. Please e-mail us for assistance at as soon as possible. If you receive an item damaged, do not return it. The only exception to the 30-day policy is if Fresh's Shoe Solutions determines product issues are a result of a manufacturer defect and are reported up to one year from date of purchase. No return will be accepted without a Return Authorization number. All returns must be in original packaging and in new condition for resale. Fresh's Shoe has a 30-day Return Policy which may be subject to a 20% restocking fee.
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